About Botpress
Botpress is an open-source conversational AI platform that enables businesses to build, deploy, and manage sophisticated chatbots without extensive coding. It combines natural language understanding with visual workflow builders to create intelligent conversational experiences.
Saysimple customers use Botpress to automate customer interactions across WhatsApp, email, and web chat while maintaining seamless handoffs to human agents. Route complex inquiries intelligently, reduce response times for common questions, and let your team focus on high-value conversations—all within Saysimple's unified inbox.
Popular use cases
24/7 WhatsApp Support with Intelligent Triage
Deploy a Botpress chatbot on WhatsApp to handle common customer questions (order status, store hours, FAQs) instantly. The bot qualifies inquiries and automatically routes complex issues to your support team in Saysimple's shared inbox, ensuring customers get immediate answers while urgent cases reach agents faster.
Omnichannel Order Management Automation
Use Botpress across WhatsApp, email, and web chat to let customers check order status, request refunds, or reschedule appointments automatically. Conversations sync into Saysimple, so if a customer needs escalation, your team has full context and can continue the conversation without repetition.
Lead Qualification for Real Estate and Professional Services
Configure Botpress to qualify incoming leads via WhatsApp or web chat by asking qualifying questions, capturing contact details, and assigning appointments. Qualified leads flow directly into Saysimple for your sales team to follow up, reducing manual data entry and accelerating the sales cycle.
Proactive Customer Notifications and Reminders
Combine Botpress with Saysimple's WhatsApp Marketing to send appointment reminders, appointment confirmations, or delivery notifications automatically. Track responses and engagement in Saysimple analytics, then let agents respond to inquiries or reschedule requests in the shared inbox.
