About Detrack
Detrack is a delivery management platform that provides real-time vehicle tracking, electronic proof of delivery, and automated customer notifications. It helps businesses streamline last-mile logistics and keep customers informed throughout the delivery journey.
By connecting Detrack to Saysimple, logistics and retail businesses can automatically send delivery status updates, ETAs, and proof-of-delivery receipts to customers via WhatsApp—their preferred communication channel. This reduces support inquiries, improves delivery transparency, and enables your team to resolve delivery issues directly within Saysimple's shared inbox without switching platforms.
Popular use cases
Automated Delivery Status Updates
When a delivery is dispatched or out for delivery, Detrack automatically sends a WhatsApp notification to the customer with real-time tracking and estimated arrival time. Customers receive updates on their preferred channel, reducing follow-up calls and inquiries to your support team.
Proof of Delivery with Customer Confirmation
Once a delivery is completed, Detrack sends proof-of-delivery documentation via WhatsApp. Customers can confirm receipt directly in the conversation, and your team can log confirmations in Saysimple for record-keeping and dispute resolution.
Delivery Exception Handling
If a delivery is delayed, failed, or returned, Detrack triggers an automated WhatsApp alert to the customer explaining the issue. Your support team can then respond proactively through Saysimple's shared inbox, offering rescheduling or alternative solutions without customers needing to call.
