About Epic Games
Epic Games is a leading video game developer and publisher behind blockbuster titles like Fortnite, alongside the Unreal Engine—a powerful platform used by studios worldwide. Epic's ecosystem spans game development, digital storefronts, and player engagement tools.
Saysimple customers in gaming studios and esports organizations can now manage player support, tournament communications, and community engagement directly through WhatsApp. Handle customer inquiries, distribute game updates, manage refunds and account issues, and run targeted player campaigns—all from a single shared inbox—while your support team stays coordinated and responsive.
Popular use cases
Player Support & Account Troubleshooting
Gaming studios receive high volumes of player inquiries about account access, in-game purchases, and technical issues. Use Saysimple's WhatsApp shared inbox to triage support tickets, resolve refund requests, and guide players through account recovery—with full team visibility and faster response times.
Tournament & Event Communications
Esports organizations and tournament organizers can broadcast match schedules, prize announcements, and registration reminders to opted-in players via WhatsApp Marketing. Use Saysimple automations to send confirmations, bracket updates, and real-time notifications without overwhelming email inboxes.
Community Engagement & Feedback Collection
Game studios gather player feedback on new features and patches through two-way WhatsApp conversations. Create targeted campaigns to request bug reports, collect NPS feedback, and keep engaged players informed about upcoming releases and balance updates.
