About Fidel API
Fidel API is a developer-friendly platform that securely links payment cards to mobile and web applications, enabling businesses to monitor transactions in real-time and trigger event-based experiences based on customer spending patterns.
Saysimple customers can use Fidel API integration to send transaction notifications, payment confirmations, and personalized offers directly to customers via WhatsApp, creating immediate engagement opportunities. This is particularly valuable for retail, hospitality, and e-commerce businesses that want to deliver timely, card-linked promotions and payment updates through their preferred messaging channel.
Popular use cases
Real-Time Transaction Alerts
Retail businesses can automatically send WhatsApp notifications when a customer's linked card is used in-store or online. Saysimple agents can then follow up with personalized offers, loyalty rewards, or upsell opportunities directly in the conversation, driving immediate customer engagement and repeat purchases.
Card-Linked Promotional Campaigns
Hospitality and food service businesses can trigger WhatsApp messages offering discounts or special deals when customers make card transactions. Using Saysimple's broadcast feature, businesses send targeted promotions to opted-in contacts based on their spending behavior, increasing conversion rates and customer lifetime value.
Payment Confirmation & Support
E-commerce businesses can automate payment confirmation messages via WhatsApp through Fidel API transaction events. When issues arise, customers can immediately reach support agents in the Saysimple shared inbox, reducing friction and improving customer satisfaction around critical payment moments.
