About Instacart
Instacart is a leading grocery delivery platform that connects shoppers with retailers and enables seamless online shopping for groceries and household essentials. Through its Developer Platform APIs, Instacart provides tools to create shoppable experiences, manage lists, and discover nearby retailers.
Saysimple customers in retail, hospitality, and logistics can embed Instacart's shopping capabilities into WhatsApp conversations, allowing customers to browse products, create shopping lists, and complete orders without leaving the messaging app. This reduces friction in the customer journey, increases order conversion, and keeps conversations within your team's shared inbox for full visibility and support.
Popular use cases
Grocery Retailer Order Support
A grocery chain uses Saysimple's WhatsApp inbox to handle customer inquiries. When a customer asks about product availability or wants to place an order, agents can share an Instacart shoppable list directly in the chat, allowing customers to add items and check out instantly. This converts support conversations into sales without requiring customers to switch apps.
Meal Planning & Recipe-Based Orders
A health-focused hospitality or food service business sends WhatsApp recipes and meal plans to customers. Using Instacart's recipe API integration, agents can create shoppable ingredient lists that customers can add to their cart and order for delivery. This drives higher engagement and repeat purchases from health-conscious audiences.
Quick Reorder for Loyalty Customers
Saysimple automations can prompt repeat customers in WhatsApp with personalized Instacart shopping lists based on their purchase history. Customers can reorder their favorite items with a single tap, increasing order frequency and customer lifetime value while maintaining a personal touch through messaging.
