About Loomio
Loomio is a collaborative decision-making platform that streamlines how teams discuss issues, propose solutions, and reach consensus. It centralizes group decision-making with transparent voting, threaded discussions, and clear outcome tracking.
Saysimple customers can embed Loomio decisions into their messaging workflows, allowing teams to resolve customer issues faster by polling agents in real-time through WhatsApp or the shared inbox, documenting decisions within conversations, and maintaining a complete audit trail of how customer problems were solved.
Popular use cases
Quick Team Decisions on Customer Issues
When a complex customer request requires team input—like approving a refund or scheduling exception—agents can trigger a Loomio poll directly from the Saysimple inbox. Team members vote via WhatsApp or the platform, and the decision is logged in the customer conversation thread.
Service Escalation & Consensus Building
Healthcare practices and professional services firms can use Loomio to gather consensus from multiple stakeholders (doctors, managers, advisors) on customer requests without leaving Saysimple. Results sync back into the conversation, speeding resolution and ensuring accountability.
Broadcast Policy Changes to Agent Teams
Use Loomio to propose new service policies or process changes to your Saysimple team via WhatsApp. Agents vote, provide feedback, and decisions are documented—creating a transparent record of how business rules were established and approved.
