About Mocean
Mocean is a communications platform that provides SMS, voice, and verification services. It enables businesses to send reliable text messages and make voice calls, with built-in support for multifactor authentication and customer engagement workflows.
By connecting Mocean to Saysimple, your team can expand beyond WhatsApp to reach customers via SMS and voice from the same shared inbox. Use SMS for time-sensitive alerts, appointment reminders, or two-factor verification, while keeping all conversations organized in one place. This multi-channel approach increases delivery rates and gives customers their preferred way to connect.
Popular use cases
Send SMS appointment reminders from WhatsApp conversations
Healthcare and hospitality teams can trigger automated SMS reminders directly from Saysimple when a customer books via WhatsApp. If a customer doesn't have WhatsApp active, SMS ensures they still receive critical appointment details, reducing no-shows across your business.
Verify customer identity with OTP via SMS during support
When handling sensitive account inquiries on WhatsApp, agents can request one-time passwords sent via Mocean SMS. This adds a security layer without moving customers off the Saysimple platform, protecting both parties during verification workflows.
Multi-channel broadcast campaigns for higher engagement
Retailers and logistics companies can send promotional or operational updates via SMS to customers who prefer text, while simultaneously running WhatsApp campaigns through Saysimple. Track response rates across both channels in unified analytics to optimize reach and conversion.
