About Slack
Saysimple integrates with Slack to bring customer conversations into the channels where your team already works. Get notified of new WhatsApp messages, escalate complex cases to specialists, and send updates from Slack back to your customers in Saysimple. The integration keeps sales, support, and operations aligned, shortens response times, and makes sure nothing gets lost between tools—all without code.
Popular use cases
Escalate WhatsApp chats from Slack
When a front-line agent needs help, they can forward a Saysimple conversation to a dedicated Slack channel. Product, tech, or sales specialists can weigh in, and the agreed response is sent straight back to the customer on WhatsApp.
Real-time alerts for VIP customers
Configure Saysimple to ping a Slack channel the moment a VIP customer messages on WhatsApp. The right team sees it immediately, assigns an owner, and responds within minutes—turning great service into a competitive advantage.
