About Spoki
Spoki is an Italian marketing automation platform built on WhatsApp's official APIs. It enables businesses to automate customer communications across marketing campaigns, sales sequences, customer support, and payment collection—all through WhatsApp's trusted channel.
Saysimple customers gain a powerful extension to their shared inbox: use Spoki to design and launch targeted WhatsApp broadcast campaigns, automated sales flows, and payment reminders—then manage all incoming replies, customer questions, and support requests directly in Saysimple's unified team inbox. This eliminates channel switching and ensures no customer message is missed.
Popular use cases
Retail: Broadcast Promotions with Unified Response Management
A clothing retailer uses Spoki to send personalized WhatsApp promotions to opted-in customers, then manages all inquiries and purchases in Saysimple's shared inbox. Your team responds to questions, processes orders, and provides support—all in one place.
Healthcare: Appointment Reminders and Patient Follow-ups
A clinic uses Spoki to send automated appointment reminders and post-visit follow-up messages via WhatsApp. Patient replies—cancellations, rescheduling requests, or health questions—flow into Saysimple where staff can triage and respond promptly.
Logistics: Delivery Notifications and Payment Collection
A delivery business automates shipment tracking updates and payment requests through Spoki's WhatsApp integration. Customers confirm receipt, ask questions, or complete payments—all tracked and managed by your team in Saysimple's inbox for full visibility and faster resolution.
