About TimeCamp
TimeCamp is a time tracking solution that helps businesses monitor project time, optimize resource allocation, and maximize profitability across teams. It provides detailed insights into how time is spent across tasks and projects.
Saysimple customers use TimeCamp integration to automatically log time spent handling customer conversations across WhatsApp, email, and chat. This helps service teams measure response efficiency, improve billing accuracy for client work, and identify productivity bottlenecks—all while maintaining focus on customer conversations in the shared inbox.
Popular use cases
Professional Services: Billable Client Work Tracking
Service agencies and consultancies handle client inquiries via WhatsApp and email through Saysimple's shared inbox. By integrating TimeCamp, agents automatically log time spent on each conversation, making it simple to bill clients accurately and track project profitability without manual timesheet entry.
Support Team Productivity Monitoring
Managers oversee support team performance by monitoring how much time agents spend on customer conversations in Saysimple. TimeCamp integration provides visibility into individual and team productivity, helping identify training needs and workload imbalances across the team.
Outsourced Support & Freelancer Management
Businesses using contract support staff or freelancers to handle WhatsApp and email conversations can track billable hours directly from Saysimple conversations via TimeCamp. This ensures accurate contractor payment and transparent reporting on outsourced support costs.
