About Tisane
Tisane is a natural language processing API that detects problematic content, extracts conversation topics, and performs aspect-based sentiment analysis across 27 languages. It helps businesses understand customer intent and flag harmful messages in real-time.
Saysimple customers use Tisane to automatically moderate WhatsApp conversations, identify at-risk interactions requiring immediate agent attention, and gain deeper insights into customer satisfaction and pain points. This enables teams to respond faster to urgent issues, reduce risk, and improve service quality without manual review of every message.
Popular use cases
Automatic Risk Detection for Compliance
Healthcare and professional services teams receive sensitive customer information via WhatsApp. Tisane automatically flags messages containing problematic language, harassment, or compliance violations, alerting agents to handle these conversations with appropriate caution and escalation protocols.
Sentiment-Based Prioritization
Retail and hospitality teams use Tisane's sentiment analysis to automatically identify angry or frustrated customers within incoming WhatsApp messages. High-priority conversations are routed to senior agents first, ensuring critical issues get resolved faster and preventing customer churn.
Topic Extraction for Better Insights
Real estate and logistics businesses automatically extract topics from customer conversations—pricing questions, delivery status, scheduling conflicts—to populate CRM fields and generate smarter handoff reports. This enriches customer profiles without manual data entry.
