About Webhooks
Webhooks enable your external systems to actively instruct the Saysimple API in real time. Instead of just receiving data, your software can trigger specific actions within Saysimple—such as sending WhatsApp messages, updating conversations, or modifying workflows—based on events from your own platforms.
This makes it easy to sync WhatsApp communication with your existing tools, automate processes, and ensure that your systems and Saysimple stay perfectly aligned without manual input.
Popular use cases
CRM driven follow-ups
Send automated WhatsApp follow-ups when a lead reaches a new stage in your CRM.
Order confirmations
Trigger WhatsApp messages after a purchase to confirm orders and share delivery details.
Ticket status updates
Notify customers on WhatsApp when their support ticket status changes.
Payment notifications
Send reminders or confirmations via WhatsApp based on payment events from your billing system.
