About Formbricks
Formbricks is an open-source survey and feedback platform that helps businesses collect, analyze, and act on customer insights. It enables organizations to deploy targeted surveys and gather structured data to understand customer needs and satisfaction.
By integrating Formbricks with Saysimple, teams can embed survey links directly in WhatsApp conversations, email, and web chat to gather real-time feedback without switching platforms. After resolving customer issues, agents can instantly send satisfaction surveys, product feedback forms, or NPS questions through their existing messaging channels, boosting response rates and enabling data-driven improvements.
Popular use cases
Post-Support Satisfaction Surveys
After resolving a customer issue in WhatsApp, agents send a Formbricks survey link to measure satisfaction and identify improvement areas. The feedback automatically syncs back to Saysimple records, creating a complete customer interaction history and enabling teams to follow up on concerns.
Product Feedback Collection
Retail and e-commerce businesses use Saysimple to chat with customers about orders, then send targeted Formbricks surveys about product quality, shipping experience, or feature requests. Data aggregates in Formbricks for trend analysis while maintaining conversation context in Saysimple.
Healthcare & Services Appointment Feedback
Healthcare providers and professional service firms send post-appointment feedback surveys via WhatsApp using Formbricks, enabling rapid collection of patient/client satisfaction data. Responses inform service quality improvements and help teams identify at-risk relationships for proactive outreach.
