About Giphy
GIPHY is the world's largest GIF search engine, providing access to millions of animated GIFs and stickers that can be seamlessly embedded into business applications and messaging platforms.
With Giphy integrated into Saysimple, your support and sales teams can instantly search and share relevant, on-brand GIFs and stickers directly within WhatsApp, email, and web chat conversations. This transforms routine customer interactions into more engaging, personable exchanges—perfect for retail, hospitality, and professional services teams looking to build stronger customer relationships while keeping conversations light and memorable.
Popular use cases
Retail Customer Delight
A fashion retailer's support team uses Giphy to share celebratory GIFs when customers complete purchases or reach loyalty milestones via WhatsApp. This adds personality to transactional messages and encourages repeat engagement without extra effort.
Hospitality Service Recovery
A hotel concierge uses Giphy stickers to soften service recovery messages when addressing guest complaints on WhatsApp. A witty or apologetic GIF helps diffuse tension and shows the team's human side, improving satisfaction scores.
Professional Services Onboarding
A real estate or consulting firm's agents use Giphy to make first-contact emails and WhatsApp messages more approachable. Relevant, tasteful GIFs help break the ice and create a friendlier tone during initial client outreach.
