About Heyy
Heyy is an automation-first messaging platform that enables businesses to connect with customers across WhatsApp, SMS, Messenger, and Instagram. It combines rule-based and AI-driven automation with multi-channel delivery to scale customer conversations without manual effort.
By integrating Heyy with Saysimple, your team gains a unified messaging hub where WhatsApp conversations flow into your shared inbox alongside email and web chat, while Heyy's automation capabilities handle repetitive tasks, lead qualification, and broadcast campaigns. This combination lets you automate at scale and manage exceptions collaboratively, reducing response time and agent workload across all channels.
Popular use cases
Automate WhatsApp customer support at scale
Set up Heyy automations to handle common support queries and route complex issues to your Saysimple inbox. Customers get instant responses to FAQs, order tracking, and appointment confirmations via WhatsApp, while your team focuses on conversations requiring human judgment.
Run multi-channel broadcast campaigns with inbox follow-up
Launch marketing campaigns across WhatsApp, SMS, and Messenger using Heyy, then manage all customer replies in Saysimple's shared inbox. Track which channels drive engagement and respond to inbound leads from a single dashboard without switching tools.
Qualify leads automatically before agent handoff
Use Heyy's chatbots to collect customer details, preferences, and budget on WhatsApp or Messenger before passing qualified leads to your Saysimple team. This reduces manual data entry and ensures agents engage prospects who are already engaged and pre-screened.
Enable 24/7 customer engagement across time zones
Deploy Heyy automations to respond to customer messages on WhatsApp and SMS outside business hours, acknowledging inquiries and scheduling follow-ups. Your Saysimple team reviews and responds to all conversations during work hours with full context preserved.
