About OneSignal User Auth
OneSignal is a customer engagement platform that provides push notifications, email, SMS, and in-app messaging. OneSignal User Auth enables secure customer identity management, allowing you to authenticate users across channels and maintain consistent customer profiles.
By integrating with Saysimple, you can synchronize customer data and engagement history to deliver personalized, targeted campaigns across WhatsApp, email, and web chat. Your team gains unified visibility into customer interactions while OneSignal powers coordinated multi-channel outreach—perfect for retail, healthcare, and hospitality businesses looking to maximize customer engagement without manual data transfers.
Popular use cases
Authenticated Customer Campaigns
A retail business uses Saysimple to manage WhatsApp conversations and OneSignal to send coordinated push and SMS campaigns. By syncing customer identity data between platforms, you ensure that customers receive consistent, personalized messaging across all channels based on their conversation history and preferences.
Abandoned Cart Recovery
An e-commerce store uses Saysimple's shared inbox to respond to customer inquiries on WhatsApp. When integrated with OneSignal, authenticated customer profiles automatically trigger targeted email and SMS reminders about abandoned carts, while agents continue conversations in Saysimple—creating a seamless recovery workflow.
Healthcare Appointment Reminders
A healthcare provider manages patient inquiries via Saysimple's WhatsApp inbox. OneSignal User Auth integration enables automatic, authenticated appointment reminders sent via email, SMS, and push notifications to the same verified patient profiles, reducing no-shows while maintaining HIPAA-compliant communication records.
