About Shippo
Shippo is a shipping API platform that enables e-commerce merchants to create shipping labels, track packages in real-time, and manage multi-carrier shipping operations from a single dashboard.
Saysimple customers in retail and e-commerce can now connect Shippo to automatically send order confirmations, shipping notifications, and tracking updates to customers via WhatsApp. This reduces support inquiries, improves delivery transparency, and keeps customers engaged throughout their purchase journey—all within Saysimple's shared team inbox.
Popular use cases
Automated shipping notifications via WhatsApp
When a customer's order ships through Shippo, automatically send them a WhatsApp message with tracking details and a direct link. Customers get instant visibility into their delivery status without needing to check email or log into your website.
Reduce support inquiries with proactive delivery updates
Use Shippo's tracking data to trigger automated WhatsApp messages when packages are out for delivery, delayed, or arriving soon. Your support team handles fewer "where is my order?" questions, freeing capacity for high-value conversations.
Multi-order customer communication at scale
For e-commerce teams managing high order volumes, automatically log shipping milestones in Saysimple's shared inbox. Agents can view a customer's full shipping history alongside past conversations, enabling faster issue resolution and personalized support.
