About Thanks.io
Thanks.io is a direct mail automation platform that enables businesses to send personalized postcards, letters, and notecards with handwritten fonts at scale. It combines the authenticity of physical mail with the efficiency of automation.
Saysimple customers can trigger Thanks.io campaigns directly from WhatsApp conversations, creating a unified omnichannel experience. When a customer inquiry requires a tangible touchpoint—contract signing, promotional offer, or legal documentation—agents can automatically send personalized direct mail without leaving their Saysimple inbox, strengthening relationships and improving conversion rates.
Popular use cases
Real Estate Follow-Up After Initial Inquiry
A real estate agent receives a property inquiry via WhatsApp. After discussing details in the Saysimple inbox, they automatically trigger a personalized postcard with property photos and financing details to be sent to the prospect. The physical mail reinforces the conversation and increases viewing bookings.
Healthcare Patient Appointment Confirmation
A healthcare clinic confirms an appointment with a patient over WhatsApp, then automatically sends a handwritten-style letter with pre-visit instructions and insurance information via Thanks.io. The combination of instant messaging confirmation plus formal documentation improves patient compliance and reduces no-shows.
E-Commerce High-Value Order Thank You Campaign
When a retail customer completes a high-value purchase and receives WhatsApp order confirmation, a personalized thank-you postcard is automatically triggered through Thanks.io. The unexpected tangible gift increases customer loyalty and encourages repeat purchases and referrals.
