About Ably
Ably is a real-time messaging platform that powers live features like instant chat, data synchronization, and event streaming with global scalability and enterprise-grade reliability. It enables developers to build responsive, connected applications that sync data across multiple channels instantly.
Saysimple customers benefit by ensuring conversations stay perfectly synchronized across all communication channels—WhatsApp Business, email, and web chat. With Ably's infrastructure, your shared team inbox delivers real-time updates to all agents, eliminates message delays, and guarantees that customer interactions are visible instantly, improving response times and team coordination for retail, healthcare, and logistics businesses managing high message volumes.
Popular use cases
Real-Time Multi-Channel Synchronization for Retail Support Teams
A retail business handles customer inquiries across WhatsApp, email, and web chat simultaneously. Ably ensures that when one agent responds via WhatsApp, all team members see the update instantly in the shared inbox, preventing duplicate responses and improving first-response time from minutes to seconds.
Live Broadcast Campaign Delivery for Logistics
A logistics company sends WhatsApp marketing broadcasts to 10,000+ opted-in customers about shipment updates. Ably's real-time infrastructure guarantees reliable, instant delivery and synchronization of campaign messages, ensuring customers receive time-sensitive tracking information without delays.
Instant Chatbot State Synchronization in Healthcare
A healthcare provider uses Saysimple's AI chatbot to schedule appointments via WhatsApp. Ably keeps chatbot conversation states synchronized in real-time across the platform, so when a customer confirms an appointment, all team members and booking systems are updated instantly.
