About Alchemy
Alchemy is a blockchain development platform providing APIs and developer tools for building and scaling Ethereum applications. It enables developers to monitor transactions, track smart contracts, and send real-time blockchain data to applications.
Saysimple customers in the Web3 and crypto space can leverage Alchemy to push blockchain events—transaction confirmations, smart contract interactions, and wallet alerts—directly into WhatsApp conversations. This lets teams notify customers instantly about on-chain activity, troubleshoot blockchain issues in real-time, and provide superior support for token holders and DeFi users, all within Saysimple's shared inbox.
Popular use cases
Transaction Confirmation Alerts
A crypto exchange or NFT marketplace uses Alchemy webhooks to detect completed transactions, then automatically sends WhatsApp notifications to customers with confirmation details, gas fees, and transaction hashes. Support agents can answer follow-up questions in the same conversation thread.
Smart Contract Event Monitoring
A DeFi protocol or token project monitors smart contract events via Alchemy and alerts users in WhatsApp when they interact with the platform—deposits, withdrawals, or governance votes. This keeps users engaged and reduces support inquiries from confused participants.
Wallet Issue Resolution
When a customer reports a failed transaction or stuck wallet balance, support agents use Alchemy's API data visible in Saysimple to diagnose the on-chain issue in real-time and guide customers through resolution without leaving WhatsApp.
