About Brevo
Brevo is an all-in-one email and SMS marketing platform that combines transactional messaging, marketing automation, and CRM capabilities. It enables businesses to manage contacts, create campaigns, and automate customer communications at scale.
Saysimple customers leverage the Brevo integration to unify their customer database with WhatsApp conversations. Sync contacts from Brevo into Saysimple to segment audiences, trigger WhatsApp campaigns based on customer behavior, and track engagement across email and messaging channels—all without manual data entry.
Popular use cases
Automated Customer Journey Across Email and WhatsApp
A retail business uses Brevo to manage customer lists and Saysimple to handle WhatsApp conversations. When a customer engages on WhatsApp, their profile automatically populates from Brevo's CRM. The team can then trigger follow-up email campaigns or WhatsApp broadcasts based on purchase history and behavior—creating a seamless, coordinated experience.
Transactional Alerts via WhatsApp from Brevo
An e-commerce or logistics business sends order confirmations and shipping updates through Brevo's transactional SMS/email system. By integrating with Saysimple, these messages can also be delivered via WhatsApp, reaching customers on their preferred channel. Customers can then reply directly in Saysimple's shared inbox for support inquiries.
Lead Nurturing and Contact Synchronization
A professional services or real estate firm captures leads in Brevo campaigns and automatically syncs them to Saysimple. Agents can immediately engage warm leads via WhatsApp with personalized outreach, while keeping full conversation history and contact data synchronized for better follow-up and reporting.
