About Crowdin
Crowdin is a localization management platform that centralizes translation workflows, enabling teams to collaborate on content translation, manage multiple languages, and automate the localization process at scale.
Saysimple customers can leverage Crowdin to automatically translate outbound WhatsApp messages, marketing broadcasts, and chatbot responses into customers' preferred languages. This eliminates manual translation bottlenecks, ensures consistent messaging across all markets, and lets teams maintain one message template while reaching global audiences—critical for retail, hospitality, and logistics businesses operating across multiple regions.
Popular use cases
Multilingual WhatsApp Broadcasts for Global Retail
A fashion retailer using Saysimple sends promotional campaigns to customers across Europe, Latin America, and Asia-Pacific. With Crowdin integration, they create one broadcast in English, which automatically translates into 12 languages and publishes via WhatsApp Business. Customers receive campaign messages in their native language, improving engagement and conversion rates without hiring translation teams.
Localized Customer Support Chatbots
A logistics company operates in 8 countries and uses Saysimple's AI chatbot to handle order inquiries. Crowdin automatically localizes chatbot responses, FAQs, and status updates for each market. Customers receive support messages in their language, reducing confusion and support tickets while the team maintains a single chatbot workflow.
Consistent Multi-Market Healthcare Communications
A telemedicine provider uses Saysimple to send appointment reminders and health alerts via WhatsApp to patients in different countries. Crowdin ensures all messaging—medical terminology, instructions, and disclaimers—is accurately translated and culturally appropriate, reducing misunderstandings and compliance risks across regions.
