About Dialpad
Dialpad is a cloud-based business phone system and contact center platform that unifies voice, video, messages, and meetings across your team's existing devices. It provides intelligent call routing, recording, and analytics for distributed teams.
By integrating Saysimple with Dialpad, your team gains a truly unified communications hub. Handle WhatsApp customer conversations alongside voice calls in one shared inbox, eliminate channel switching, and leverage Dialpad's contact center features—like call recording and AI-powered insights—while maintaining Saysimple's WhatsApp marketing and automation capabilities. Perfect for retail, healthcare, and service businesses managing high customer contact volumes.
Popular use cases
Seamless Omnichannel Support for Service Teams
A healthcare clinic receives patient inquiries via WhatsApp and inbound calls through Dialpad. Agents see both conversation types in Saysimple's shared inbox, along with patient history and appointment data. A single team member can respond to a WhatsApp question, then immediately answer a related phone call—without logging into separate systems or losing context.
Retail Customer Support with Unified Context
A retail chain uses WhatsApp for order inquiries and Dialpad for complaints. When a customer calls about a WhatsApp order issue, the agent instantly sees the previous message thread in Saysimple, reducing handle time and improving resolution rates. Call recordings from Dialpad are automatically linked to customer profiles for quality assurance.
Hospitality Booking and Check-In Workflow
A hotel manages reservations via WhatsApp and handles last-minute calls through Dialpad. Integration ensures booking confirmations, cancellations, and special requests flow through one inbox. Agents can send WhatsApp broadcast reminders to confirmed guests while routing urgent phone calls to the right department without duplicating effort.
