About Gatherup
Gatherup is a customer feedback and online review management platform that helps businesses collect, manage, and respond to customer reviews across multiple channels. It enables companies to build their online reputation, identify service gaps, and leverage positive feedback for marketing.
By connecting Gatherup with Saysimple, businesses can request and collect customer reviews via WhatsApp—the channel where your customers are already messaging you. Agents can prompt satisfied customers for feedback directly in conversations, automatically send review requests through WhatsApp campaigns, and track sentiment in real time. This streamlines reputation management while keeping feedback collection within your existing customer communication workflow.
Popular use cases
Request reviews from recent customers via WhatsApp
After completing a service or transaction, your team can send a personalized WhatsApp message asking customers to leave a review on Google, Facebook, or other platforms. Gatherup captures responses and automatically updates your online profiles, reducing the friction of traditional email review requests and increasing response rates.
Automate review requests for repeat interactions
Set up Saysimple automations to trigger Gatherup review requests when specific customer milestones occur—such as after a purchase is delivered, a service is completed, or a support ticket is resolved. This ensures consistent feedback collection without manual agent intervention.
Monitor customer sentiment and respond to feedback in one place
Agents see incoming reviews and customer feedback notifications alongside WhatsApp conversations in the Saysimple inbox. Teams can respond to reviews, address concerns, and thank customers for positive feedback without switching platforms—improving response time and customer satisfaction.
Use WhatsApp campaigns to boost review volume
Launch targeted WhatsApp broadcast campaigns through Saysimple to encourage opted-in contacts to leave reviews during key periods (new service launch, seasonal promotion, post-event). Gatherup tracks campaign performance and links reviews back to specific outreach efforts.
