About Gorgias
Gorgias is a helpdesk platform built for e-commerce businesses, combining automated support, order management, and unified customer communication in one place. It connects directly to your store to provide instant access to customer history, order details, and purchase behavior.
Saysimple customers gain a powerful advantage: manage customer inquiries across WhatsApp, email, and chat through Saysimple's shared inbox while Gorgias handles order lookups and fulfillment data. This integration lets your team resolve issues faster with complete customer context, send WhatsApp follow-ups for orders, and automate common e-commerce questions—all without switching platforms.
Popular use cases
Order Status Inquiries via WhatsApp
Customers message on WhatsApp asking about their order status. Saysimple agents see the inquiry in the shared inbox and access Gorgias's order data instantly to provide accurate shipping and tracking information. Use WhatsApp automations to send proactive order updates and delivery confirmations directly to customers.
Returns & Refund Support
Handle returns and refund requests through WhatsApp messaging with full order context from Gorgias. Agents can process returns faster, send return labels via WhatsApp, and automatically update customers on refund status—reducing support tickets and improving customer satisfaction.
Post-Purchase Upselling & Cross-Selling
After orders are fulfilled, use Saysimple's WhatsApp broadcast campaigns to reach customers with personalized product recommendations based on their purchase history synced from Gorgias. Segment audiences by order value or product category for targeted, high-converting campaigns.
First-Contact Resolution with AI
Deploy Saysimple's AI chatbots in WhatsApp to answer common e-commerce questions (shipping costs, return policies, product details) using Gorgias's knowledge base. Escalate complex issues to agents automatically with full context, reducing manual workload and response times.
