About Kommo
Kommo is a comprehensive CRM platform designed to manage customer relationships, sales pipelines, and business processes. It provides tools for tracking deals, managing contacts, and automating workflows across your sales and customer support teams.
By integrating Saysimple with Kommo, you can connect WhatsApp Business conversations directly to your CRM, ensuring all customer interactions are logged and accessible to your sales team. This eliminates data silos, enables agents to view complete customer histories before responding, and automates lead routing based on pipeline stage—helping SMBs and mid-market teams close deals faster while delivering consistent, personalized customer service.
Popular use cases
Real-Time Lead Capture from WhatsApp Inquiries
When customers message your business on WhatsApp, new leads are automatically created in Kommo with full conversation context. Your sales team can immediately follow up with warm prospects without manual data entry, reducing response time and improving conversion rates.
Customer Service with Complete Deal History
Support agents access the full Kommo customer record—including pipeline stage, purchase history, and open deals—directly from Saysimple's WhatsApp inbox. This enables faster issue resolution and opportunities to upsell or cross-sell relevant services during support interactions.
Automated Lead Routing Based on Sales Pipeline
Set up rules in Saysimple to automatically assign incoming WhatsApp messages to sales agents based on deal stage, product category, or customer segment in Kommo. This ensures inquiries reach the right specialist immediately, improving response quality and closing velocity.
WhatsApp Campaign Follow-Up from CRM Segments
Use Kommo segments to trigger targeted WhatsApp broadcast campaigns through Saysimple to specific customer groups—such as leads in negotiation stage or previous buyers. Track engagement and replies directly in your CRM to measure campaign ROI and nurture relationships at scale.
