About NetSuite
NetSuite by Oracle is a cloud-based ERP platform that unifies accounting, CRM, e-commerce, and inventory management. It gives businesses complete visibility into operations, from financial records to customer orders and stock levels.
Saysimple customers can now pull NetSuite data—invoices, orders, shipments, and account details—directly into WhatsApp conversations. Support teams resolve billing questions, check order status, and handle refunds without switching systems. For retail, logistics, and professional services teams, this means faster resolution times and better customer experience through the channel customers already use.
Popular use cases
Instant Order Lookup for E-commerce Support
A customer messages on WhatsApp asking about their order status. Your agent instantly pulls the shipment details from NetSuite without leaving the chat, confirms delivery date, and resolves the issue in seconds. No ticket handoffs, no customer frustration.
Billing Inquiry Resolution in WhatsApp
When a customer asks about an invoice or payment, your team views their NetSuite account history, payment status, and outstanding balances directly in the conversation. You can explain charges, process refunds, or send corrected invoices—all within WhatsApp, reducing resolution time and back-and-forth emails.
Proactive Order Updates via WhatsApp Broadcast
Use Saysimple's broadcast feature combined with NetSuite data to send personalized order confirmations, shipping notifications, and delivery reminders to opted-in customers via WhatsApp. Reduce support volume by keeping customers informed automatically.
Inventory Visibility for Logistics and Retail
Logistics and retail teams use WhatsApp to field customer inquiries about stock availability. Pull real-time inventory levels from NetSuite to confirm stock, set expectations, and close sales faster—all in the messaging channel.
