About SendGrid
SendGrid is a cloud-based email delivery platform that handles transactional and marketing emails at scale. It provides reliable email APIs, detailed delivery analytics, and advanced features like template management and list segmentation.
Saysimple customers use SendGrid to automatically send transactional emails—order confirmations, appointment reminders, password resets—triggered by WhatsApp conversations, chatbot interactions, or customer events. This creates a seamless omnichannel experience where customers receive critical information via their preferred channel while your team maintains one unified conversation history.
Popular use cases
Order Confirmations and Shipping Notifications
When a customer completes a purchase via WhatsApp or web chat, trigger an automated email confirmation through SendGrid with order details, invoice, and tracking information. Keep customers informed across channels while reducing manual follow-ups.
Appointment Reminders for Healthcare and Services
Use Saysimple automations to send appointment reminder emails via SendGrid when a booking is confirmed in WhatsApp. Reduce no-shows by reaching customers on both messaging and email, increasing confirmation rates.
Lead Follow-up Sequences
After a customer initiates a conversation on WhatsApp, automatically send a series of nurture emails through SendGrid with product details, case studies, or special offers. Combine real-time messaging engagement with targeted email campaigns for higher conversion.
Account and Billing Alerts
Trigger SendGrid transactional emails when important account events occur—password reset requests, billing alerts, subscription changes. Ensure customers receive critical information reliably while support agents track all interactions in Saysimple's shared inbox.
