About ShipEngine
ShipEngine is a shipping API that connects to multiple carriers, enabling businesses to generate labels, track packages, validate addresses, and manage logistics from a single platform.
Saysimple customers in retail, e-commerce, and logistics can now send tracking updates, shipping confirmations, and delivery notifications directly to customers via WhatsApp. Agents can instantly access shipment data within the shared inbox, providing real-time order status without switching between tools—improving customer satisfaction and reducing support inquiries.
Popular use cases
Send Automated Shipping Confirmations
When a customer places an order, automatically send shipping confirmation and tracking details via WhatsApp using ShipEngine data. Customers receive their tracking link instantly without needing to check email, reducing support requests and improving the delivery experience.
Proactive Delivery Updates
Use ShipEngine's tracking data to trigger WhatsApp notifications at key milestones—package shipped, out for delivery, and delivered. Keep customers informed in real-time on their preferred messaging channel, increasing transparency and reducing 'Where's my package?' inquiries.
Agent Support with Live Tracking Access
Support agents handle customer delivery questions directly in the Saysimple inbox with live ShipEngine tracking data at hand. Quickly resolve issues, provide accurate ETAs, and escalate problems without leaving the conversation—cutting resolution time and improving team efficiency.
