About Shortcut
Shortcut is a project management platform that aligns product development work with company objectives, enabling teams to execute with shared purpose and visibility across sprints, roadmaps, and team performance.
Saysimple customers benefit by connecting customer feedback and support conversations directly to Shortcut tasks and epics. When WhatsApp messages, emails, or chat conversations surface feature requests, bugs, or customer pain points, agents can instantly create or link Shortcut issues without leaving their inbox. This ensures product teams receive customer context in real-time and prioritize development work based on actual customer needs captured through Saysimple's channels.
Popular use cases
Link Customer Feedback to Product Roadmap
A retail customer messages via WhatsApp with a feature request. Your support agent creates a Shortcut story directly from the conversation, tagging it with customer segment and priority. The product team sees real customer voice attached to the task, making prioritization decisions data-driven and customer-centric.
Route Bug Reports to Development Sprints
When customers report issues via email or chat, agents log them as Shortcut bugs with conversation context and screenshots. Development teams automatically receive the customer impact and reproduction steps, reducing back-and-forth and accelerating bug resolution cycles.
Track Customer-Driven Initiatives End-to-End
Support agents track which customer conversations led to product improvements by viewing Shortcut epics and releases linked within Saysimple. Teams can close the loop by notifying customers via WhatsApp when their requested features ship, building loyalty and engagement.
