About Simplesat
Simplesat is a customer feedback and CSAT survey platform that captures satisfaction scores through automated surveys. It integrates with helpdesk and messaging systems to provide real-time visibility into customer sentiment and team performance metrics.
Saysimple customers use Simplesat to automatically trigger satisfaction surveys at the end of WhatsApp conversations, email threads, or web chat sessions. This gives you immediate feedback on agent quality and customer experience without leaving your shared inbox, enabling data-driven improvements to your support operations.
Popular use cases
Post-Conversation CSAT Surveys via WhatsApp
After resolving a customer inquiry on WhatsApp, Simplesat automatically sends a brief CSAT survey to the customer. Your team sees real-time satisfaction scores in Saysimple's analytics dashboard, helping you identify which agents and resolution types drive the highest customer satisfaction.
Track Support Quality Across Channels
Measure CSAT consistently across WhatsApp, email, and web chat conversations. Simplesat data integrates into your Saysimple reports, so you can compare channel performance and agent effectiveness in one place, spotting training opportunities and best practices.
Automated Quality Alerts for At-Risk Conversations
Set up rules in Saysimple to flag low CSAT responses immediately. Route these conversations to team leads for follow-up, enabling you to recover dissatisfied customers before they leave negative reviews or churn.
