About Zoom
Zoom is a leading video conferencing platform that enables high-quality meetings, webinars, and virtual events with features like screen sharing, breakout rooms, and reliable connectivity for teams of any size.
Saysimple customers can embed Zoom meeting links directly into WhatsApp, email, and web chat conversations, allowing agents to move complex support cases or sales consultations from text to face-to-face video without switching apps. This reduces friction, speeds up resolution, and creates a more personal customer experience—especially valuable for healthcare consultations, real estate property tours, and professional service consultations.
Popular use cases
Healthcare Consultations
A clinic receives a patient question via WhatsApp that requires more than text explanation. The agent generates a Zoom link and shares it directly in the chat, allowing the patient to join a video consultation with the doctor without leaving the messaging app. This keeps the conversation in the customer's preferred channel while enabling visual assessment.
Real Estate Property Tours
A real estate agent receives inquiries through Saysimple's shared inbox. Rather than scheduling a separate meeting, the agent can instantly share a Zoom link to conduct a live virtual property tour, screen-share floor plans, or answer questions in real time—all initiated from the WhatsApp conversation thread.
Technical Support & Screen Sharing
A support team handles complex troubleshooting via WhatsApp. When a customer needs guided assistance, the agent shares a Zoom link to start a video call with screen sharing, allowing them to see the customer's issue firsthand and provide step-by-step guidance without losing the message history.
