About Control D
Control D is a DNS filtering and traffic redirection platform that enables organizations to manage internet access, enforce security policies, and monitor network usage across all devices and locations. It provides granular control over which websites and services employees can access.
Saysimple customers use Control D to protect agent devices and ensure compliance when handling customer conversations. By filtering malicious traffic and blocking unauthorized services, teams reduce security risks while maintaining focus on customer messaging. This is especially valuable for healthcare, financial services, and retail businesses handling sensitive customer data through WhatsApp, email, and chat channels.
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Compliance-Ready Agent Environment
Healthcare and financial services teams use Control D to restrict agent access to non-work websites during shifts, ensuring HIPAA and PCI compliance. When agents respond to customer messages in Saysimple's shared inbox, Control D prevents accidental data leaks or unauthorized tool usage that could violate industry regulations.
Malware Protection for Remote Teams
Distributed teams handling WhatsApp Business conversations are protected from phishing and malware through Control D's DNS filtering. Agents receive alerts when attempting to access suspicious domains, preventing credential theft or system compromise that could expose customer conversation data.
Productivity Focus During Peak Hours
Support teams activate Control D policies during high-volume messaging periods to block social media and entertainment sites. This ensures agents stay focused on responding to customer inquiries in Saysimple's inbox without distraction, improving response times and first-contact resolution rates.
