About Diffbot
Diffbot is an AI-powered data extraction platform that transforms unstructured web content into structured, linked data. It automatically identifies and organizes information from web pages—product details, pricing, contact information, and more—without requiring manual parsing or complex coding.
Saysimple customers use Diffbot to enrich customer conversations with real-time web data. When handling inquiries via WhatsApp or email, agents can pull structured information about products, competitors, or business listings directly into the shared inbox, enabling faster, more informed responses. This is especially valuable for retail, real estate, and hospitality teams who need current web-sourced details to answer customer questions accurately and immediately.
Populaire toepassingen
Real Estate Agents Responding to Property Inquiries
A real estate team receives WhatsApp inquiries about listed properties. Diffbot automatically extracts current listing details, photos, and neighborhood information from property websites. Agents access this structured data in Saysimple's shared inbox, enabling them to provide instant, accurate responses about availability, pricing, and features without leaving the chat.
E-Commerce Teams Handling Product Questions
When customers ask about product specifications, availability, or pricing via WhatsApp, Diffbot extracts real-time product data from your website or competitors' sites. The structured information appears in the shared inbox, allowing support agents to answer confidently and suggest alternatives or upsells based on current inventory and pricing.
Healthcare Providers Managing Service Inquiries
Patients message clinics via WhatsApp asking about services, providers, or appointment availability. Diffbot extracts and structures clinic information from your website—staff credentials, service offerings, hours—so agents can respond instantly with accurate, professional information, reducing follow-up emails and phone calls.
