About Gleap
Gleap is a customer feedback platform that captures user pain points and feature requests directly from your app or website users. It streamlines in-app communication, bug reporting, and user research into one unified tool.
By integrating Gleap with Saysimple, your team can receive customer feedback notifications in your shared WhatsApp inbox, respond to users immediately, and track resolutions alongside all other customer conversations. This keeps feedback-driven support workflows organized and ensures no customer insight gets lost across channels.
Populaire toepassingen
Respond to Bug Reports in Real-Time
When users report bugs through your app via Gleap, notifications sync to your Saysimple inbox. Your support team can immediately reach out via WhatsApp to acknowledge the issue, gather more details, and provide updates—turning frustrated users into satisfied customers who feel heard.
Prioritize Feature Requests from Your Best Customers
Gleap captures feature requests and user feedback. Your team can use Saysimple to segment high-value customers who've submitted requests, send personalized WhatsApp messages, and involve them in product decisions. This builds loyalty and ensures your roadmap aligns with customer needs.
Close the Feedback Loop with Proactive Updates
When you've resolved a reported issue or launched a requested feature, use Saysimple's WhatsApp broadcasts to notify the exact customers who submitted the feedback. This demonstrates responsiveness, increases user retention, and encourages more constructive feedback in the future.
