About Hex
Hex is a collaborative data workspace that enables teams to combine SQL, Python, and R notebooks for analytics and data exploration. It lets non-technical and technical users build interactive dashboards, reports, and data apps without leaving a single platform.
Saysimple customers use Hex to unlock deeper insights from their WhatsApp, email, and chat conversations. Connect your Saysimple data to Hex to analyze response times, agent performance, customer satisfaction trends, and campaign effectiveness. Build custom dashboards that your team can explore in real-time, turning raw messaging data into strategic decisions for retention, scaling, and revenue growth.
Populaire toepassingen
Monitor WhatsApp Campaign Performance in Real-Time
Broadcast campaigns to thousands of opted-in contacts via WhatsApp—but how do you measure what's working? Use Hex to pull campaign delivery, open, and click data from Saysimple, then visualize conversion funnels and audience segments. Your marketing team gets interactive dashboards showing ROI by segment, optimal send times, and message performance without waiting for manual reports.
Track Agent Productivity and Customer Satisfaction
Multi-agent teams need visibility into performance: response times, resolution rates, and customer sentiment. Connect Saysimple conversation data to Hex to create live scorecards showing each agent's metrics, team trends, and bottlenecks. Use this to identify coaching opportunities, celebrate high performers, and optimize shift allocation across WhatsApp, email, and chat channels.
Analyze Customer Segments and Lifetime Value
Combine Saysimple messaging history with external data in Hex to identify high-value customer segments, churn risk, and upsell opportunities. Build predictive models using conversation frequency, response sentiment, and purchase history to inform targeted WhatsApp marketing campaigns and personalized support strategies.
