About Odoo
Odoo is an open-source ERP and CRM platform that centralizes business management across sales, accounting, inventory, and project management. It's designed to give businesses a unified view of their operations and customer relationships.
By connecting Saysimple to Odoo, your team can manage WhatsApp conversations, emails, and web chat without leaving your CRM. Customer contact details, order history, and interaction logs sync automatically, enabling agents to provide faster, more personalized support and reducing manual data entry across systems.
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Instant Customer Context in Sales Conversations
When a prospect messages on WhatsApp, their Odoo CRM record—including past quotes, orders, and notes—appears instantly in Saysimple's shared inbox. Sales teams respond faster with full context, improving conversion rates and reducing follow-up time.
Post-Sale Support with Order Details
Customer service agents handling WhatsApp inquiries automatically see the customer's order history, delivery status, and previous tickets from Odoo. This eliminates repeat explanations and enables faster issue resolution.
Lead Capture and CRM Sync
Web chat and WhatsApp inquiries from prospects are automatically logged as leads in Odoo with contact details and conversation history. Your sales team can follow up immediately with a complete record of initial interest, streamlining lead management.
Team Collaboration Across Departments
Shared inbox conversations in Saysimple sync with Odoo project notes and task assignments, allowing sales, support, and operations teams to collaborate on complex customer issues without switching between tools.
