About Refiner
Refiner is a customer feedback and survey platform that enables businesses to gather qualitative and quantitative insights from their users. It provides targeted surveys, feedback forms, and response analysis tools to help teams understand customer needs and sentiment.
By integrating Refiner with Saysimple, you can embed surveys and feedback requests directly into your WhatsApp conversations, emails, and web chat interactions. This allows you to collect actionable customer insights without requiring customers to leave their preferred messaging channel, improving response rates and enabling your team to act on feedback immediately within your shared inbox.
Populaire toepassingen
Post-Purchase Feedback via WhatsApp
After a customer completes a purchase, automatically send a Refiner survey through WhatsApp to gather satisfaction and product feedback. Team members can view responses in the Saysimple shared inbox and follow up with personalized messages based on the feedback—all in one place.
Service Quality Ratings for Healthcare & Hospitality
Send quick pulse surveys to patients or guests immediately after service delivery through WhatsApp or email. Capture real-time satisfaction scores and comments, then route responses to your team for rapid issue resolution or praise acknowledgment.
Customer Support Resolution Surveys
After resolving a support ticket in Saysimple, trigger a Refiner survey to measure resolution quality and agent performance. Use the feedback to identify training opportunities and recognize top performers while keeping the conversation thread intact for context.
Market Research & Feature Requests
Conduct targeted surveys with segmented customer groups through WhatsApp or email to validate new product ideas or understand feature priorities. Analyze aggregated feedback in Refiner while managing ongoing conversations in Saysimple's shared inbox.
