About Revolt
Revolt is a free and open-source chat platform that provides secure, customizable communication for teams. It offers a modern alternative to traditional team chat tools with full control over data and deployment options.
Saysimple customers use Revolt to keep internal team discussions separate from customer-facing channels. Your support team can coordinate on cases, share context, and escalate issues within Revolt while managing all customer conversations—WhatsApp, email, and web chat—in the Saysimple shared inbox. This separation improves workflow clarity and keeps sensitive internal conversations secure.
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Internal Team Coordination During Peak Support Hours
When customer volume spikes, your team needs fast internal communication to route queries and share context. Use Revolt for real-time team chat about customer issues while Saysimple's shared inbox keeps all customer messages organized. Agents can quickly discuss solutions in Revolt, then return to WhatsApp and email to deliver responses without switching platforms.
Secure Case Handoffs Between Departments
When a WhatsApp or email inquiry needs escalation—say from sales to operations—your team can discuss sensitive details in Revolt's secure environment before responding to the customer in Saysimple. This ensures confidential information stays internal while maintaining a professional, unified customer experience across all channels.
Knowledge Sharing and Training
Use Revolt as a central hub for your support team to document solutions, share best practices, and train new agents on how to handle common customer scenarios across WhatsApp, email, and chat. Team members can reference these discussions when responding to customers in Saysimple, improving consistency and response quality.
