About Teltel
Teltel is a telecom operator and software provider specializing in automated voice and SMS communication. They offer cloud-based contact center software, Voice/SMS APIs, VoIP/SIP trunking, auto-dialing, and webhook-based call event tracking designed to integrate seamlessly with business systems.
By connecting Teltel to Saysimple, your team gains a truly omnichannel communication platform. Handle voice calls, SMS, WhatsApp, email, and web chat all from your shared inbox—eliminating context-switching and ensuring no customer message goes unanswered. Route inbound calls and SMS to the right agent, log interactions automatically in Saysimple, and use Teltel's automation tools for SMS campaigns and IVR alongside Saysimple's WhatsApp marketing.
Populaire toepassingen
Unified Inbound Routing for Retail Support
A retail chain receives customer inquiries via WhatsApp, SMS, and phone calls. With Teltel integrated, all three channels land in the same Saysimple inbox. Agents see caller ID or SMS sender info, full conversation history, and customer context—then route to specialists or resolve immediately. Reduces average response time and ensures consistent service across channels.
Healthcare Appointment Reminders and Follow-ups
A medical practice uses Teltel's SMS and voice auto-dialer to send appointment reminders, then patients reply via WhatsApp or SMS with confirmations or questions. All responses flow into Saysimple's shared inbox where staff confirm bookings, answer pre-appointment questions, and manage reschedules in one place. Improves show rates and reduces admin overhead.
Logistics Delivery Notifications and Real-Time Support
A logistics provider sends SMS delivery notifications via Teltel, then customers contact them back via WhatsApp with delivery updates or complaints. All inbound messages—SMS, WhatsApp, calls—appear in Saysimple's inbox with context. Agents quickly resolve issues, update tracking, or escalate, improving customer satisfaction and reducing support volume.
Restaurant Reservations and Order Updates
Hospitality venues use Teltel's voice IVR or SMS to handle reservation inquiries and order updates, while customers also reach out via WhatsApp. By combining Teltel's automated voice/SMS with Saysimple's WhatsApp and unified inbox, restaurants can confirm bookings, manage waitlists, and respond to order questions seamlessly—reducing missed calls and improving guest experience.
