About Textit
Textit is a no-code platform for building interactive, multi-channel chatbots that handle complex customer conversations without requiring technical expertise. It enables businesses to create rule-based and AI-driven flows that work across messaging channels including WhatsApp.
Saysimple customers use Textit to automate routine inquiries, qualify leads, and route conversations to the right team members—all within Saysimple's shared inbox. This combination lets SMBs and mid-market businesses reduce response time, handle higher volumes on WhatsApp, and free up agents to focus on high-value interactions.
Populaire toepassingen
Retail: Instant Order Status & Support on WhatsApp
A fashion retailer uses Textit to build a WhatsApp chatbot that answers "Where's my order?" questions instantly. Customers text their order number, the bot retrieves status from their system, and escalates complex issues to Saysimple agents. This cuts support volume by 40% while keeping customers informed 24/7.
Healthcare: Appointment Booking & Reminder Automation
A clinic uses Textit to automate appointment scheduling, confirmations, and reminders via WhatsApp. Patients confirm or reschedule directly in the chat, reducing no-shows. Staff handle only exceptions and detailed consultations through Saysimple's inbox, improving clinic efficiency.
Real Estate: Lead Qualification & Property Inquiries
A property agent uses Textit to qualify leads automatically on WhatsApp—collecting budget, location preferences, and availability. The bot routes qualified prospects to agents in Saysimple, while unqualified inquiries receive helpful resources. Agents focus only on genuine buyers, boosting conversion rates.
Hospitality: Reservation & Guest Service Automation
A hotel uses Textit to handle reservation inquiries, room upgrades, and check-in requests via WhatsApp before guests arrive. The bot answers FAQs and collects preferences, then alerts Saysimple staff to personalize the guest experience. This improves satisfaction and reduces front-desk workload.
