About Breathe HR
Breathe HR is a cloud-based HR platform that helps SMEs manage employee records, absence tracking, performance reviews, and other core HR processes in one centralized system.
By connecting Saysimple to Breathe HR, teams gain real-time visibility into staff availability directly within their messaging workflow. Agents can quickly check who's available to handle customer inquiries, route conversations to the right team members, and ensure service continuity—all without leaving WhatsApp or email. This reduces response delays and improves customer experience by keeping your team coordinated and informed.
Populaire toepassingen
Check Agent Availability Before Assignment
When a high-priority customer message arrives in Saysimple, team leads can instantly see which agents are available via HR data synced from Breathe HR. This prevents assigning conversations to absent or on-leave staff, reducing friction and ensuring faster resolution.
Automate Out-of-Office Responses
When an employee marks themselves as absent in Breathe HR, Saysimple can automatically trigger templated WhatsApp or email responses to customers, letting them know the agent is unavailable and suggesting an alternative contact or callback time.
Sync Team Schedules for Shift-Based Businesses
Retail and hospitality teams can use Breathe HR shift data to automatically route incoming WhatsApp messages to on-duty agents in Saysimple. This ensures coverage during peak hours and prevents conversations from getting lost when shifts change.
