About Msg91
MSG91 is a cloud communication platform that provides secure APIs for SMS, WhatsApp, email, and voice messaging, allowing businesses to connect with customers across multiple channels at scale.
Saysimple customers benefit by seamlessly routing inbound and outbound messages through Msg91's reliable infrastructure, ensuring critical customer communications reach their destination via WhatsApp, SMS, or email—reducing missed messages and improving response rates across all channels.
Populaire toepassingen
Multi-channel Customer Escalation
When a WhatsApp message fails to deliver, automatically send the same message via SMS or email through Msg91 to ensure urgent customer inquiries never go unanswered. Saysimple agents see all attempts in one shared inbox, maintaining full conversation context.
High-Volume Campaign Delivery
Launch WhatsApp broadcast campaigns through Saysimple, with Msg91 handling delivery at scale and providing detailed delivery reports. If WhatsApp capacity is reached, overflow messages can be sent via SMS without leaving your Saysimple workflow.
Voice Notifications for Time-Sensitive Alerts
Send automated voice calls via Msg91 for critical notifications (appointment reminders, urgent alerts, payment confirmations) while maintaining WhatsApp as your primary channel for two-way conversations—all managed from Saysimple's unified inbox.
