About Satismeter
Satismeter is a customer feedback platform that helps businesses collect, analyze, and act on user feedback through targeted surveys. It enables companies to measure satisfaction, identify pain points, and gather actionable insights to improve products and services.
By connecting Satismeter with Saysimple, your team can send targeted feedback surveys to customers directly within WhatsApp conversations, reaching them on their preferred channel. This increases response rates, helps you understand customer satisfaction in real-time, and lets you close the feedback loop faster—all without leaving your shared inbox.
Populaire toepassingen
Post-Purchase Satisfaction Surveys
After completing a transaction, automatically trigger a Satismeter survey through WhatsApp to ask customers about their experience. Your agents can view feedback scores in the shared inbox, respond to concerns immediately, and identify patterns across your customer base to improve service quality.
Support Quality Feedback
Following a customer support interaction in WhatsApp, send a quick Satismeter survey to gauge satisfaction with your team's response. Track which agents deliver the best experiences, identify training opportunities, and build a data-driven approach to team performance management.
Product & Feature Feedback Collection
Launch targeted Satismeter surveys via WhatsApp to specific customer segments about new features or product improvements. Collect detailed feedback, segment responses by customer type, and use insights to guide product roadmap decisions backed by actual customer preferences.
