About Shipday
Shipday is a local delivery management platform that helps e-commerce businesses optimize last-mile delivery operations globally. It streamlines order fulfillment, route planning, and real-time tracking for local deliveries.
Saysimple customers can connect Shipday to automatically notify customers of shipments, delivery status updates, and pickup confirmations via WhatsApp. Agents can also use the shared inbox to handle delivery inquiries, coordinate rescheduling, and gather feedback—all within one messaging platform, reducing support friction and improving customer satisfaction.
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Automated Delivery Notifications
When an order ships through Shipday, Saysimple automatically sends a WhatsApp message to the customer with tracking details and estimated delivery time. Customers can reply with questions directly in the chat, and your team responds from the shared inbox without switching tools.
Delivery Issue Resolution
If a customer reports a missed delivery or requests rescheduling via WhatsApp, your agents see the full context—including Shipday tracking data—in the shared inbox. They can coordinate with drivers, confirm new delivery windows, and update customers in real-time, all through messaging.
Post-Delivery Feedback Collection
After successful delivery, Saysimple sends an automated WhatsApp message requesting customer feedback or reviews. Positive responses can trigger follow-up campaigns in Saysimple's marketing tools, while issues are flagged for immediate agent response and resolution.
