About Typeform
Typeform is a powerful form and survey platform that lets you build beautiful, interactive forms that customers actually enjoy completing. It goes beyond traditional surveys—you can collect payments, qualify leads, and gather structured data with a conversational user experience.
By connecting Typeform to Saysimple, your team can embed form links in WhatsApp messages, emails, and chat conversations to collect customer information, feedback, and payments without switching platforms. Responses automatically flow into your shared inbox context, helping agents serve customers faster and enabling your team to act on insights immediately through WhatsApp follow-ups and broadcast campaigns.
Popular use cases
Collect Customer Feedback via WhatsApp
Send a Typeform survey link through WhatsApp to customers after a purchase or service interaction. When they complete the form, their feedback appears in your Saysimple inbox, allowing your team to respond with thanks or address concerns directly in the same conversation thread.
Qualify Leads with Interactive Forms
Share a Typeform lead qualification form in WhatsApp or email to gather requirements and preferences from prospects. Use the structured responses to segment contacts for targeted WhatsApp marketing campaigns or assign to the right sales agent with all the context pre-filled.
Collect Payments and Bookings
Embed Typeform's payment and scheduling capabilities in WhatsApp conversations. Let customers pay for services or book appointments without leaving the chat. The transaction confirmation and booking details sync to your Saysimple inbox, so your team has complete visibility and can send confirmations or reminders through WhatsApp.
Run Customer Surveys for Healthcare and Professional Services
Healthcare providers and consultants can send patient/client satisfaction surveys via WhatsApp using Typeform. Responses help track Net Promoter Score and identify upsell opportunities, with all data integrated into Saysimple for easy follow-up and team performance analysis.
