WhatsApp Business

Discover the power of WhatsApp Business with Saysimple

Reach your customers where they prefer to be: their phones. With the WhatsApp Business API and Saysimple, your business has a secure, centralized platform for customer service, sales, marketing and recruitment.

Customer messages from WhatsApp, Messenger and Instagram arriving in one shared inbox with colleagues online
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Manage all of WhatsApp Business with Saysimple

WhatsApp inbox
Centralize your WhatsApp messages into a unified inbox for seamless team collaboration. Assign tasks efficiently, track chat history and stay organized with tags, quick replies and folders.
WhatsApp marketing
Use WhatsApp message templates to proactively engage your customers with timely, personalized and relevant notifications at scale: order updates, reminders, promotions or service alerts.
WhatsApp Flows
Automate your customer communication with choice menus. Use interactive list messages and reply buttons to guide customers through inquiries or hand them over to a human agent or department.
API integrations
Integrate your software with Saysimple to give employees key customer information, like order history and preferences, in a single platform without switching between systems.
WHATSAPP TEAM INBOX

Efficiently streamline your customer interactions

Streamline your WhatsApp messages into a unified inbox for multiple users. Distribute tasks evenly, monitor chat histories effortlessly, and use conversation tags, quick responses and folders to stay organized.

Customer messages from WhatsApp, Messenger and Instagram arriving in one shared inbox with colleagues online
WHATSAPP BROADCASTING

Boost customer engagement with personalized bulk notifications

With our WhatsApp broadcasting module, marketing teams proactively engage customers with personalized offers, temporary promotions, special deals and newsletters.

WhatsApp broadcast message with delivery statistics and 243 recipients
WHATSAPP FLOWS

Automate communication flows on WhatsApp

Automate your customer communication with choice menu flows. Use interactive list messages and reply buttons to guide customers through inquiries or redirect them to a human agent or department. Experience the flowbot the way your customers do: start the demo on WhatsApp.

Start Flowbot demo
Flow builder steps: the customer writes, buttons are shown and the chat is assigned to a team
INTEGRATIONS

Connect Saysimple with the systems you already use

Integrate your existing software with Saysimple and give employees more customer information, so they no longer switch between systems. With Zapier you can connect the WhatsApp Business API with over 5,000 apps and send tailored messages based on predefined events.

Two-way integration in which an API request logs the conversation in your CRM

Use WhatsApp as your new marketing channel

1. Gather opt-ins
Gather valid opt-ins and expand your WhatsApp contacts with click-to-chat links, QR codes and opt-in forms. Always communicate clearly what users can expect and comply with privacy and GDPR regulations.
2. Segment your audiences
Import contact lists or manage dynamic lists to reach them via WhatsApp Broadcasting. Add phone numbers and other important information to Saysimple and start your personalized campaign.
3. Send your WhatsApp campaigns
Use the Saysimple marketing module to send personalized bulk messages to a list of contacts. Think job alerts, product offers, temporary promotions, exclusive deals and newsletters.
4. Automate responses with WhatsApp Flows
Guide customers with interactive list messages and reply buttons, or hand them over to a human agent or department with all the context.
5. Monitor campaign results
Get direct insight into delivery and open rates. Compare the results with other marketing channels and decide whether WhatsApp Broadcasting adds value for you.

Join other successful organizations

+500 brands already use Saysimple to improve omni-channel customer communities at scale.
Thanks to WhatsApp Call Deflection at Severs Breeman, we saved more than 10 hours of phone time in the first month, and usage is increasing weekly.
You set yourself apart by being available outside of office hours. And that's what we stand for. We don't want to handle customers functionally, but to personally surprise them. That is possible thanks to Saysimple.
By connecting the Saysimple API to our CRM, we have fully automated our communication per project and now automatically send 14 WhatsApp template messages at the right times based on our planning, improving our efficiency.
Saysimple’s standout feature for Datamars is targeted WhatsApp campaigns. A recent promotion cleared slow-moving stock with impressive results. Reece notes: "We sent a message to 400 people and saw a 300% ROI over the weekend."
Via the IDAS integration in the Saysimple platform, we immediately know which customer belongs to which department. This way, we can direct inquiries to the right colleague, retrieve car details, and assist customers more efficiently remotely.
Woman holding a tablet in a warehouse office next to a small robot carrying boxes

Frequently asked questions

Can I use the WhatsApp Business app with the WhatsApp Business API?
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The WhatsApp Business app and the WhatsApp Business API are two different solutions. You can use your phone number on either, not on both at the same time. With the API you get access to the Saysimple platform, which you can use anywhere, on your computer and as an app on your phone.

How do I integrate WhatsApp Business with my existing systems?
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Saysimple provides APIs and integration tools to link the WhatsApp Business API to your CRM, ERP, scheduling software or other systems, so you have up-to-date customer data alongside each conversation and can automate WhatsApp template messages.

Is the WhatsApp Business API free?
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No. Meta charges per WhatsApp conversation per 24 hours, and Saysimple charges a monthly license fee for platform usage and optional modules. Use our WhatsApp pricing calculator for an estimate.

What are the benefits of the WhatsApp Business API?
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The API offers scalability, advanced features such as automation, enhanced security and seamless integration with existing systems, for small and large businesses. You can send personalized messages, manage conversations in real time and run targeted campaigns.

What kind of support does Saysimple offer?
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In addition to personally guided onboarding, Saysimple offers support after go-live: a knowledge base with videos and articles, technical support, 1-on-1 sessions and customer service via phone, mail, live chat and WhatsApp.

Which industries benefit most from the WhatsApp API and Saysimple?
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Companies with 5+ users or multiple locations in industries such as automotive, wholesale, transport, brokerage, financial services, education and recruitment get the most value: central communication, integration with existing systems, automated workflows and marketing campaigns.

Woman sitting in a car using her phone

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