About Ascora
Ascora is a cloud-based field service management platform that helps service businesses streamline job scheduling, invoicing, customer management, and mobile workforce coordination. It centralizes operations and improves visibility across field teams and back-office processes.
By connecting Ascora to Saysimple, service-based businesses can send automatic WhatsApp notifications to customers about job arrivals, completions, and invoices—reducing no-shows and improving communication. Your team can also receive and respond to customer inquiries about scheduled work directly in Saysimple's shared inbox, keeping all conversations and job data synchronized.
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Automated Job Status Updates via WhatsApp
When a technician is assigned a job in Ascora, Saysimple automatically sends a WhatsApp message to the customer with arrival time and technician details. If the job is completed or rescheduled, customers receive instant updates—reducing confusion and support calls.
Customer Inquiries Linked to Job Records
When a customer messages on WhatsApp asking about their scheduled service, your team sees their Ascora job details in Saysimple's shared inbox. Agents can answer questions about timing, pricing, or services without switching between systems, improving response speed and accuracy.
Invoice and Payment Reminders via WhatsApp
After a job completes and an invoice is generated in Ascora, Saysimple sends a WhatsApp payment reminder with the invoice details. Customers can reply with questions about charges, creating a direct conversation thread that keeps payment discussions organized and trackable.
