About Onedesk
OneDesk is an all-in-one help desk and project management platform that combines customer support ticketing with task management, allowing teams to handle support requests and internal projects from one unified interface.
Saysimple customers benefit by connecting their WhatsApp Business, email, and web chat conversations directly to Onedesk. Support teams can create tickets automatically from customer messages, track resolution across channels, and link customer inquiries to internal projects—eliminating manual data entry and ensuring no customer request falls through the cracks.
Populaire toepassingen
Convert WhatsApp Inquiries into Support Tickets
When customers message your business on WhatsApp Business, Saysimple automatically forwards conversations to Onedesk as support tickets. Your team sees full chat history, assigns ownership, and tracks resolution—all without switching between platforms. This is especially valuable for retail and hospitality businesses handling high message volumes.
Link Customer Issues to Internal Projects
A customer reports a delivery problem via WhatsApp. Your support agent creates a ticket in Onedesk, which automatically links to a logistics or operations project task. Your warehouse and support teams stay synchronized, reducing resolution time and improving transparency for customers following up on their requests.
Centralize Multi-Channel Support Workflows
Customers contact you across WhatsApp, email, and web chat. Saysimple's shared inbox routes all conversations to Onedesk as unified tickets, giving your team one dashboard for all support activity. Agents see conversation history, customer context, and related projects—enabling faster, more informed responses regardless of channel.
