About Delighted
Delighted is a customer feedback platform built on the Net Promoter System®. It helps businesses quickly collect authentic customer insights through simple, mobile-friendly surveys—no coding required. Responses arrive in minutes, giving you real-time visibility into customer satisfaction.
Saysimple customers can now trigger Delighted surveys directly from WhatsApp conversations, email threads, and web chat. After resolving a customer issue, automatically send a feedback request through the channel they prefer. Your team sees responses in Delighted's dashboard while maintaining full conversation history in Saysimple—enabling you to act on feedback immediately and close the loop with customers faster.
Popular use cases
Post-Purchase Feedback via WhatsApp
After a customer completes a transaction in your e-commerce or retail business, automatically send a Delighted NPS survey via WhatsApp. Capture satisfaction while the experience is fresh. Your team can see responses, identify detractors, and reach out proactively—all without switching between platforms.
Service Quality Check-in for Healthcare & Professional Services
Once a support ticket or appointment concludes, trigger a quick feedback survey through the customer's preferred channel. Healthcare clinics, legal firms, and consultancies can systematically measure service quality and identify areas for improvement. High satisfaction scores become testimonials; concerns get escalated for immediate recovery.
Hospitality Guest Satisfaction Tracking
Hotels, restaurants, and venues can send post-visit surveys via WhatsApp to guests who engaged through your Saysimple number. Gather NPS scores and open feedback about their experience. Use insights to train staff, refine operations, and build loyalty through personalized follow-up messages.
Logistics & Delivery Confirmation Surveys
Send delivery or pickup confirmation surveys via WhatsApp immediately after handoff. Logistics and last-mile operators gain instant feedback on driver professionalism, on-time performance, and package condition—helping you maintain service standards and resolve issues before customers escalate complaints.
